Question by F2army: Downloaded something – probably a virus!!! Network gone and more!?
Hi! I hope you guys out there can help me on this problem. Im pretty stuck, and im trying to fix it, but meanwhile I could need some answers – some help… Any help will be greatly appreciated!
Well, as you see, I have a big problem. I were looking for a beta key for Battlefield Bad Company 2 Beta, and I were stupid enough to download something from an unsure website (why did I do that??). Then everything went downwards. Norton 360 discovered some kind of virus, fixed it, but I had to restart my computer to totally remove the virus. So I did. When I restart, I login with my administrator account. Now it takes longer than usual. Finally something happens.. The screen is shown (desktop), but only the screenshot. No shortcut to games, programs, browsers (none of that). And the taskbar at the bottom is gone – the one were all program are “moved to”, when you lay it down (if you know what I mean). Taskbar meaning —> the one with the “Start”-button.
A couple of minutes later, all the regular shortcuts for stuff are shown – finally. BUT the “taskbar” is still gone. I fixed this by right clicking on the very bottom, and make it show the “taskbar”. Unfortunately, the virus did something – it´s color is plain – not the regular blue or grey color. Just plain color. And also, when I open up Explorer, it is also just plain color. I dont think I have run my computer in safe mode before, but maybe that´s the colors/theme/style that are used then?? I think that indicates bad things.
I figured I could use “System-Restore-Service”-thing, but when I try to open it, it wont open. It says (translated from Norwegian to English:”System Restore can not protect the computer. Restart the computer, and thereby run System Restore again.”
So I did, but it still wont work. I have also run “msconfig”. I have tried several things in the “General” tab. It wont work. What draw my attention, was that under “Services”-tab, all services are stopped. Only four services are running: “Apple Mobile Device”, “Ati HotKey Poller”, “Event Log”, “Plug and Play” and “PnkBstrA”. I tried to deactivate all –> the ones that already were running, would not stop. I also tried to activate all, but that didn´t work either.
In the “Restart”-tab (its called that, or something like that), I´ve tried to uncheck processes I do not want to start when the computer starts. I unchecked “wmpscfgs” and “jusched” because I knew that was a virus (I experienced that virus a couple of weeks ago – really annoying virus). That wouldn´t work. When I restarted my computer, after unchecking those two, they were still checked to be run. Before, when I experienced the annoying virus wmpscfgs, I removed it by using the well-known virus-scan Kaspersky Online. It found the viruses and infected files for me, and I used “Malwarebytes Anti-Malware” for removing these viruses/infected files. As mentioned, Kaspersky Online, located them, and I removed them by using a tool inside the Malwarebytes software. That fixed it.
The reason im bringing this up, is that im trying to use the same method to remove the virus im experiencing now – but im not able to do that since there´s no internet connection and Malwarebytes wont open (I get an error….).
Now, first I could need some help on how to enable internet connection – get the network up and running again. Afterwards, I´ll probably need some help on removing this virus (if my “Kaspersky-Malwarebytes” fails).
About the network – I have a cd, which should enable me to get the network up and running again. It´s called: “GIGABYTE Dynamic Energy Saver Advanced, Intel 4-series Utility DVD Ver.1.06″. I used it to get the network up and running when I reinstalled Windows XP a while ago.
I put the CD/DVD inside the ROM, and launched the install-setup-thing (run.exe). When the software opens, I only get: “Now Loading. Please wait.”. Nothing else happens…. Im dependent of that the cd is running – I need to get this installed.
Also, another important detail, is that when I look in my TaskManager, under “Processes”, there are not enough processes. I can see that a lot of the processes, that earlier were there, are now gone. Could this has something to do with what I earlier mentioned about that almost every service is stopped in System-Restore-Service (under services)?
And also, about the processes in TaskManager, do you guys know all of the required processes that my Windows XP needs? If so, how do I run these processes?
Well, I hope this wasn´t tooo much to read for you (probably it was A LOT TO READ – hehe). And I hope you can solve my problem. Meanwhile, as mentioned, I will continue on trying to fix the problem that im experiencing at the moment. Thanks!
Sincerely,
F2army 
I hope you can see this information (:p). Im new to Yahoo, and could not answer my own question. But here are some details:
When I try to run Malwarebytes, I get the following error:
“Run-time error ´372: Failed to load control ´vbalGrid´from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application.”
I appreciate your effort and support into this case. First I´ll try to download “SuperAntiSpy” (or whatever it was called ) on my Mac. Since Mac is not XP, I can see if I can find an update for the software, and bring both (SuperAntiSpy and the update) to my XP through a USB – or using my other external harddrive for that matter.
As a last resort, I´ll probably give Windows XP Repair a chance, and if that doesn´t work, I might need to reinstall XP or use System Recovery (only as last resort, after I´ve told you how it went down with Malwarebytes and SuperAntiSpy, of course)
THANK YOU
Update:
I downloaded “SuperAntiSpyware”, as informed and brought it to my Windows XP computer. However, when trying to install it (since I cant install a XP software on Mac), I get this error:
“Can not get access to the service Windows Installer. This can occur if Windows Installer is not installed correctly. Contact support-personel if you need help.”
Weird error….
Thanks!
Thank you for your help;
- me.its68
- Surf Up
- ogd_la_muerte_de_distr…
- dziekuje
- crashoften
- mick d
I appreciate every answer, and it´ll be difficult to pick Best Answer. Somehow I could not see all answers to this question at once – could only see 3 one time, and 3 another time… Well, I think im going to try out Windows XP Repair.
Thanks again, and I hope Windows Xp Repair will work. 
Best answer:
Answer by dziekuje
Hopefully this will help – First of all open your computer in safe mode with networking. Hit the f8 key as it is starting and select safe mode with networking.
Download malwarebytes antimalware, install it, update it and run it and it should check to make sure you have no more viruses on your machine
An alternative program is superantispyware
http://www.superantispyware.com/
http://www.malwarebytes.org/
Next put your xp disc in the machine and restart. If you are given an option to start from cd say yes. If you go straight into xp you need to change the bios – hit esc, f2 or del as the machine starts and then select cd drive as first boot.
When you have managed to start from the disc you will be given a set of options – DO NOT SELECT RECOVERY – select install, the disc should then find your existing operating system and ask if you want to repair it. the answer is yes This way you will keep all your programs and data and just repair the xp installation. Please note you will need to have your xp key and also install all windows updates after you have finished
I hope this will help you
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